Guarantee- Refunds & Returns
3.1 What does your guarantee cover ?
Answer. Our unique guarantee means that if your plant dies within 4 months of sending we will either replace it with the same or plant of similar value of your choice or send a refund.
The guarantee is cognisant of the plant being suitable for the area & that the purchaser
has applied normal plant sense in careing for the plant.
3.2 What do I do if my plant dies & I cared for it correctly ?
Answer. Just use the comment box in the very last part of the order form & say
something like `Plantus moribundus' died after `x' weeks. Please replace it with plant
`y' or plant `z'.
3.3 Can I return a product if not as ordered.
Answer. Products can be returned in their original condition to Paradise Distibutors, 9 Paradise Place Nambour Qld 4560. Please include with your return: your name, address and your Reference/Invoice No. from the paperwork that accompanied your order. Also advise whether you require a refund or a replacement.